IMPORTANT INFORMATION

Appointment bookings

booking in advance is crucial if you have specific preferences for a therapist or if you need appointments during evenings or weekends when slots tend to fill up quickly. For popular therapists or peak times such as summer and the holiday season leading up to Christmas, it’s recommended that regular clients schedule appointments well ahead, sometimes up to 6-12 weeks in advance. This proactive approach helps to secure your desired time slot and ensures you don’t miss out on the services you need.

Arrival Time

It’s a good practice to arrive at the salon about 10 minutes before your scheduled appointment time to allow for any necessary paperwork and to ensure a smooth transition into your treatment. For regular clients, a 5-minute buffer may be sufficient. Arriving late can potentially impact the duration of your treatment as scheduled and may lead to a reduction in treatment time while still being charged the full treatment price. This policy ensures that the salon can maintain its schedule and provide quality service to all clients throughout the day.

Medical Conditions & Pregnancy

It’s important for clients with medical conditions or allergies, such as pregnancy or cancer, to inform the salon at the time of booking treatments. This information is crucial as it allows the salon to provide appropriate advice on which treatments are best suited for you. By being aware of your medical history and specific needs, the salon can ensure your safety and well-being during the treatment process. Transparency about your health conditions enables the salon to customize the services to meet your requirements and provide you with the best possible experience.

Cancellation Policy

It’s standard practice for many salons and spas to require a minimum of 24 hours’ notice for appointment cancellations. This policy is in place due to the high demand for appointments and the need to manage the schedule effectively. If you fail to provide the required 24 hours’ notice for cancellation, you may be subject to a cancellation fee, often around 50% of the treatment cost. This policy helps to compensate for the lost revenue from the missed appointment and also encourages clients to be respectful of the salon’s time and resources. It’s important to adhere to the salon’s cancellation policy to avoid any unnecessary charges and to allow other clients the opportunity to book the available time slot.

No Show’s

It’s understandable that missed appointments, especially “No Show” appointments, can have a significant impact on the salon’s business operations and revenue. By implementing a policy to charge the full treatment price for “No Show” appointments and requiring the charges to be settled before booking future appointments, please communicate any changes or cancellations in a timely manner to avoid any inconvenience or charges.

Booking online

If you book your appointments online you will be requested to pay a small deposits and agree to the booking systems terms and conditions. This is under a third party to Perfect 10 “Phorest”, if you cancel less then 24hrs notice or not show up for your appointment you will automatically be charge a No Show Fee. Perfect 10 has no access to Phorest.

Guarantee finish

At Perfect10, we strive to deliver a flawless finish every time If after having your treatments you find the results it not what your expected, we invite you back in to the salon within 3 days from the completed treatment date to allow us to resolve the problem. Anything past 7 days will result in a chargeable service.

Patch Tests
If you are having any treatments that need a patch test you will be required to come to the salon at least 48 hours prior to your appointment . We will not perform any of the following treatments without a patch test being completed: Lash Extensions, LVL Lashes, Tinting Treatments, HD brows

Parking

Perfect 10 is unable to provide parking in our burgess hill location , we recommend public parking near the salon at Queens Crescent and Church Road. At our copthorne location we have FREE parking located around the salon.

Children We request that you avoid bringing young children and babies into the salon. This is to comply with health and safety regulations and to respect the salon environment we aim to provide to our customers. As mums our selfs we understand some times you might need to, please let us know at booking so we can make sure your booked in the correct time.

Clients under 16

A parent or guardian must remain within the salon for all treatments carried out on clients under 16 A parents or guardian will be required to complete a parental consent form. Clients 16 and above will need parental consent but do not need a parent or guardian to remain within the salon.

Mobile Phones and tablets

We politely request that mobile phones are switched to silent why in the salon. We would also ask that volumes are kept to a minimum to respect other clients and salon experience.

Treatment Courses

Courses are available to purchase on selected treatments. All courses must be paid in full and completed within 6 or 12 months. Courses are non-refundable or transferable. ‘No Show’ appointments and incorrect cancellation times given on courses, will result in 50% or 100% of one single treatment being deducted from the course value.

Payments

We accept all major credit and debit cards along with cash payments. Perfect 10 reserves the right to change treatments and prices at any time without prior notice. Staff tips go to the correct therapist and 100% is directly given to them.

Refunds and Exchange

Products must be returned, unused unopened with the seal and in the same conditioning as they were originally purchased, We are unable to offer refunds to any treatments performed by a therapist. This dose not affect your statutory rights.

Gift Cards

Gift cards can be purchased in salon or online via our website, they can be used towards treatments, products and courses and are non-refundable. Gift cards are valid for a strict 6 months from date of purchase. We are unable to honour expired gift cards and they will not be accepted as means of payment if the expiry date has expired.

Deposits

Perfect 10 a request a deposit in order to secure an We will require a £10 deposit at time of booking. For longer appointment or group bookings the deposit amount can change. Changes to the appointment must be made in accordance to our cancellation policy. Any appointments made for Christmas week will require a 50%deposits due to high demand.

Loyalty Schemes

We know that you love coming back to Perfect 10 time and time again for your nail and beauty treatments and we love having you. That’s why we have a loyalty card to say thanks . All you need to do is spend £50.00 on full price treatments and you will receive a loyalty card, every £ you spend you will gain points which is turned in to FREE treatments generated by the computer system.

The (Not So) Small Print The card is for one named person only and can not be shared. You must have paid £50.00 on full price treatments to become eligible to get a card. You must show your card on each visit to get your points.

The discount can’t be used against any other discounts, course prices or offers unless stated at the time.
There is a small fee to replace any lost cards.

Share your thoughts
Perfect 10 values clients feedback and suggestions as a means to improve grow our services and business, we encourage clients to provide feedback after each visit via a feedback. If you have any feedback or concerns regarding any of your treatments or your experience while visiting Perfect 10 please fill in your feedback form we email to every client after every visit.